Reservation policy

ADVANCE VAUXHALL RESERVATION TERMS AND CONDITIONS

Please read the following important terms and conditions before you reserve a Vehicle from us.

1. INFORMATION ABOUT US

We are Advance Motors Limited trading as Advance Vauxhall. Our company registration number is 09216857, our registered VAT number is 214038056 and our registered office is at:

87-89 Farnham Road
Slough
Berkshire
SL1 4UN

You can contact us by telephoning our sales team 01753 744844 or by writing to us at the address detailed above. We may record calls for quality and training.

2. ELIGIBILITY

Reserving your Vehicle on the Website is only available to UK consumers aged 18 or older.
The person paying the Reservation Fee will be the person who is entitled to reserve the Vehicle.

3. RESERVATION CONFIRMATION

Once you have completed your Reservation on our Website, you will be sent a confirmation email from us, accepting your Reservation (unless we notify you that we do not accept your Reservation). It should be noted that the confirmation email may not be sent immediately, but with a time delay. The Reservation Fee can be paid by Visa or Mastercard to Stripe, Advance Vauxhall’s third party payment platform provider.

4. IF WE CANNOT ACCEPT YOUR RESERVATION

If we are unable to reserve your Vehicle (for example, because your payment is declined by the card provider, the Reservation Window has expired, the limit on Reservations has been met) we will notify you by email and we will not process your Reservation. If you have already paid your Reservation Fee we will refund you the full amount, see paragraph 9 below for further information on refunds.

5. ORDERING YOUR VEHICLE

You acknowledge that the Reservation is not a binding order and that you are free to order the Vehicle or not. The Reservation therefore does not in any case constitute a purchase obligation or an obligation to sign a leasing/finance contract.
If you decide to order the Vehicle our Sales Team will provide you with all pre-contractual information regarding the sale or finance of your Vehicle, including the final purchase price and delivery date, and to agree with you the terms and conditions of the order / financing agreement.

6. REFUND OF THE RESERVATION FEE

Cancelling Your Reservation

You can cancel your Reservation and request a refund of your Reservation Fee at any time before placing an order for your Vehicle

To cancel your Reservation (and receive a refund of your Reservation Fee), you can do this by telephoning the customer contact centre on 01753 744844 or emailing contact@advancevauxhall.co.uk or by completing a refund form - online.

Please note once your Reservation Fee has been refunded you will no longer have any rights to the Reservation.

Refund of Reservation Fee once an order is placed

Once an order has been placed for your Vehicle, if required, we will arrange for the Reservation Fee to be refunded to you.

When the refund will be made

The refund of the Reservation Fee will be made within 14 days of you notifying us that you wish to cancel your Reservation or when you place your order (whichever is applicable).

All refunds will be completed via Stripe, Advance Vauxhall’s third party payment platform provider.

Refunds will be issued to the same credit/debit card you used to make the payment of the Reservation Fee.

7. OUR RIGHT TO END THE RESERVATION

We reserve the right to end access to Reserve Vehicle on the Website and/or cancel any Reservations at any time. Where we cancel any Reservations, we will notify you and arrange for the refund of the Reservation Fee to you by Stripe.

8. CHANGES TO THESE TERMS

We may change these terms at any time by providing notice on the Website and by emailing you directly if you have made a Reservation. If you do not agree with any changes to these terms, you may cancel your Reservation and receive a refund of your Reservation Fee (in accordance with paragraph 6).

9. OUR LIABILITY TO YOU

If we fail to comply with these terms, our liability will be limited to the refund of your Reservation Fee.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for:

  • death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
  • for fraud or fraudulent misrepresentation.

We are not liable for business losses. We only permit Reservations on the Website for domestic and private purposes. If you Reserve the Vehicle for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

10. YOUR PERSONAL INFORMATION

We will only use your personal information as set out in our Privacy Policy.

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