Customer purchase terms and conditions

CONSUMER TRANSACTIONS

Nothing herein contained is intended to affect, nor will it affect, a consumer's statutory rights under The Consumer Rights Act 2015 or any amendment thereof.

1 PARTIES

1.1 Advance Motors LTD (“Us”). We are registered in England and Wales under company number 09216857 and have our registered office at 87-89 Farnham Road, Slough Berkshire SL14UN. Our VAT number is 214 0380 56.

1.2 You are the customer ("You" or “Your") who places an order on the Site.

2 YOUR ORDER

2.1 Your purchase details are specified in Your order form and will include the make, model, price, delivery or collection date and delivery or collection location for the vehicle You are purchasing.

2.2 Your Order will specify Your personal details as the recipient of the vehicle.

2.3 A contract is formed between You and Advance Motors comprising Your Order and these terms and conditions ("Terms") when You complete an order and we accept Your Order (collectively, the “Contract") save in the event that You pay for Your Order using third-party finance introduced on the Site. If You enter into a third-party finance agreement to pay for Your Order, we will sell Your Car to the third-party finance provider – see section 5 below.

2.4 In the event of any conflict, inconsistency or ambiguity between Your Order and these Terms, Your Order will take precedence.

3 YOUR VEHICLE

3.1 When collecting, Your vehicle will be available at the Advance Motors showroom and date given on Your Order. If we deliver the vehicle as specified in Your Order, this will be to the address detailed on Your Order.

3.2 Prior to collection or delivery, the vehicle will have undergone a 144 point mechanical inspection as part of our preparation of the vehicle for sale. A copy of a preparation certificate will be emailed to you prior to handover. The vehicle will also have a valid MOT and not be due a service for at least 6 months.

3.3 Advance Motors provides all Advance and Trade Select vehicles with 6 months warranty and roadside assistance coverage free of Charge. Network Q vehicles come with 12 months warranty and roadside assistance coverage free of charge. Both styles of warranty are provided through our third-party warranty partner’s.

3.4 Advance Motors does not provide any manufacturer's guarantee for the vehicle. If and to the extent that a manufacturer's guarantee and / or roadside assistance programme endures from a previous period of ownership of the vehicle and You are entitled to receive the benefit of this, Advance Motors reserves the right to provide only the difference between the 6 month for Advance/Trade Select vehicles and 12 months for Network Q, warranty / roadside assistance and that amount of coverage from which the vehicle will continue to benefit from the point of Delivery or Collection (as defined below).

3.5 The vehicle may previously have been used as a lease or rental vehicle or have had multiple users. We will use reasonable endeavours to provide You with any additional information in our possession about the vehicle on Your request. However, if You have any questions about the previous use of the vehicle or have specific requirements You are advised to discuss these with us before placing Your Order.

3.6 The mileage on the Car may vary by a minor amount to that stated on the Site as a result of, for example, transport to our refurbishment facility and delivery to You.

3.7 References to "Leather" on the Site may not be genuine or 100% leather but rather partial leather or an artificial substitute.

3.8 We check Your vehicle for manufacturer recall notices at the point Your vehicle goes through its 114 point inspection. To the extent any recall notices are identified at that time we will endeavour to resolve the recall issue with the manufacturer. After this point we do not make any further recall checks.

3.9 We do not give or make any representation, warranty or undertaking that Your vehicle will not be subject to a manufacturer's recall notice at the point of sale or at anytime in the future.

4 PAYMENT AND CHARGES

4.1 We only accept credit or debit cards to the value of £1,000. You may also arrange third-party finance in order to pay for Your Car - see section 5 below.

4.2 We use a third-party provider to process payments for reservation deposits taken on our website. The processing of Your payment will be directly between You and the third-party provider and will be governed by such third-party's terms and conditions (or their equivalent or replacement from time to time). It is Your responsibility to read these terms and ensure that You understand and agree to be bound by them.

4.3 We do not accept any of the following methods of payment when You place Your Order on the Site: personal cheques, banker’s drafts or building society cheques. 

4.4 Any balance due over the value of £1,000 will need to be sent via a bank transfer 24 hours prior to collection of the vehicle.

4.5 Cash payments over the value of £500 will need to be pre-arranged with us.

4.6 You will be required to register and pay for vehicle tax at the point that You accept Delivery of or Collect the vehicle. This is unless vehicle tax has been included on Your Order

4.7 The purchase price includes VAT (where applicable) at the current rate chargeable in the United Kingdom on the date of purchase.

5 FINANCE AGREEMENT

5.1 You may be eligible to pay for Your vehicle on finance through our Preferred lender Vauxhall Finance.

5.2 Advance Motors acts as a credit broker and an intermediary for general insurance products but not as a lender.

5.3 Advance Motors is an appointed representative of Automotive Compliance Limited which is authorised and regulated by the Financial Conduct Authority (the FCA) and whose registration number is 497010.

5.4 If You choose to apply for finance for Your vehicle You can do so in person or on www.advance-motors.co.uk. Approval for Your finance ordinarily takes several minutes but it may take longer. Please note that APRs provided on the Site are representative only.

5.5 Once You complete Your application, with your authority, we will share Your personal information (including financial information) with another broker, Evolution Funding Limited, specific terms for which are here.

5.6 Evolution Funding Limited will introduce You to a finance party whose terms will be provided when You e-sign Your finance documents.

5.7 If You are using vehicle finance through Advance Motors, to ensure delivery or collection of Your vehicle can take place, You will need to wet sign or e-sign Your finance documents after You have paid Your deposit but at least 48 hours before taking delivery of Your vehicle.

5.8 If You finance Your vehicle through Vauxhall Finance or another lender we introduce you too, You must understand that:

- 5.9.1 we will no longer sell Your vehicle to You. We will sell it to the finance provider who will supply it to You on the terms of the finance agreement. The finance provider will own it until You get title to it under the terms of the finance agreement;

- 5.9.2 Section 11 explains Your right of withdrawal;

6 DELIVERY

This section 6 applies only if you choose to have Your vehicle delivered.

6.1 Advance Motors can deliver your vehicle to majority of addresses in the UK but reserve the right not to deliver to certain postcodes including in the Scottish Highlands, Scottish Islands, other remote parts of Scotland, the Isles of Scilly, Channel Islands, Guernsey, Jersey, the Isle of Man, Isle of Wight and Northern Ireland.

6.2 Physical delivery of Your vehicle will take place on the date and time set out by yoru sales representative and confirmed in email prior to delivery.

6.3 Only You, as the person specified in Your Order, are eligible to take receipt of Your vehicle on Delivery.

6.4 Your vehicle will only be delivered to the location specified in Your Order.

6.5 Upon Delivery of the vehicle, You must provide Your photographic UK driving licence upon request to verify Your identity against Your Order. We reserve the right not to deliver, or permit the collection of, a vehicle or any other product(s) if this identification is not provided when requested.

6.6 Upon Delivery, You will be asked to confirm receipt of Your vehicle and that it conforms to Your Order. You will also be asked to electronically sign a handover confirmation document via an SMS code. A copy of the handover confirmation document will be emailed to you at the point of handover.

6.7 Where You pay for the vehicle, ownership of the vehicle will pass to You once: (i) we have received full payment of the purchase price (and any other amounts due) in cleared funds; (ii) we have accepted Your Part Exchange vehicle as partial payment of the purchase price (if applicable); and (iii) You have accepted Delivery by signing handover confirmation document (in accordance with section 6.6 above). Where You have entered into a third-party finance agreement You should be aware that ownership of the vehicle will remain with the finance provider and the finance agreement will set out when and if title to the vehicle will pass to You.

6.8 We will own the vehicle until each of the conditions set out in section 6.7 has been satisfied, at which point we will notify the DVLA of the change in ownership. You should contact the DVLA if You do not receive Your V5 log book within 7 days after Delivery.

6.9 We will provide you with a Sales invoice on delivery or collection of Your vehicle.

7 COLLECTION

This section 7 applies only if you choose to Collect Your vehicle.

7.1 We offer the option to collect Your vehicle from Your preferred Advance Motors showroom.

7.2 Collection of Your vehicle will take place on the date and time agreed with your sales consultant (“Collection”, and this is when you "Collect" Your vehicle).

7.3 Only You, as the person specified in Your Order, are eligible to Collect Your vehicle.

7.4 On or before collection of Your vehicle, You must provide Your photographic UK driving licence to Sales Executive to verify Your identity against Your Order. We reserve the right not to allow You to Collect Your vehicle or any other product(s) if this identification is not provided when requested.

7.5 If You cannot make your scheduled Collection time, You must contact your sales executive at least 24 hours prior to the scheduled Collection time to rearrange Your Collection at no additional cost.

7.6 Upon collection, You will be asked to confirm receipt of Your vehicle and that it conforms to Your Order. You will also be asked to electronically sign a handover confirmation document via an SMS code. A copy of the handover confirmation document will be emailed to you at the point of handover.

7.7 Where You pay for the vehicle, ownership of the vehicle will pass to You once: (i) we have received full payment of the purchase price (and any other amounts due) in cleared funds; (ii) we have accepted Your Part Exchange vehicle as partial payment of the purchase price (if applicable); and (iii) You have accepted Delivery by signing handover confirmation document (in accordance with section 7.6 above). Where You have entered into a third-party finance agreement You should be aware that ownership of the vehicle will remain with the finance provider and the finance agreement will set out when and if title to the vehicle will pass to You.

7.8 We will own the vehicle until each of the conditions set out in section 6.7 has been satisfied, at which point we will notify the DVLA of the change in ownership. You should contact the DVLA if You do not receive Your V5 log book within 7 days after Delivery.

7.9 We will provide you with a Sales invoice on delivery or collection of Your vehicle.

8 INSURANCE

8.1 We can provide You, at no cost, with driveaway insurance for a period of 3 days starting at the point of Delivery or Collection of Your Car, subject to approval by our provider and Your policy being ‘put live’.

8.2 Our insurance broker, Vauxhall Insurance Services, requires You to provide certain information once You have placed Your Order to benefit from this driveaway insurance. You need to use the following link to set up your cover - https://freetogo.vauxhall-insurance.co.uk/. If You do not wish to receive this benefit, You may elect not to do so. If You accept this benefit, You will enter into a direct agreement with Vauxhall Insurance Services for the driveaway insurance on the following terms - https://quote.vauxhall-insurance.co.uk/documents/terms-and-conditions.pdf

8.3 If You choose not to receive the driveaway insurance, You will be required to provide Your own insurance in order to drive the vehicle lawfully.

9 YOUR CANCELLATION RIGHTS:

9.1 You can cancel Your Order with us at any point before the Car is delivered or collected by contacting your sales executive in writing.

9.2 After Delivery of the vehicle under the Consumer Contract (Information, Cancellation and Additional Charges) Regulations 2013 You have the right to cancel Your Contract within 14 days after Delivery without giving any reason.

9.3 If You cancel Your Contract within the 14-day cancellation period, we will refund all payments received for the vehicle. However, we are permitted by law to reduce Your refund to reflect any reduction in the value of the vehicle, for example, costs associated with mileage You have incurred on the vehicle and the costs to repair any damage that may have occurred during the period in which You were responsible for the vehicle.

9.4 You have a legal obligation to handle and take reasonable care of the vehicle while it is in Your possession. If You fail to comply with this obligation, we may have a right of action against You for compensation. If the value of the vehicle is diminished as a result of Your use, we may recover such diminished value from You either directly or by reducing the value of any refund due by that amount.

9.5 To cancel Your Contract under this section 9, You must inform us of Your decision to cancel by 5pm on the 14th day after Delivery of Your vehicle was accepted by You. This must be done by cancellation of the contract in writing.

9.6 You will need to provide us with Your name, postal address, and where available, Your telephone number and email address.

9.7 Your cancellation will be effective from the point at which we pick up the vehicle.

9.8 We will aim to contact You within two days of receiving Your cancellation request, including to arrange pickup of Your vehicle.

9.9 If You need to rearrange pickup less than 24 hours prior to any scheduled pickup time, You will incur a further charge of £100.

9.10 Upon cancellation, the vehicle must:

- 9.10.1 be free of all financial charges other than the one created by this Contract;

- 9.10.2 12.2be in the same condition You received it except for reasonable wear and tear or any mechanical problem that becomes evident after Delivery or Collection that was not caused by You;

- 9.10.3 be without damage or having been in an accident (otherwise we will be entitled to recover from You any loss in value of the vehicle as set out in section 9.3 above); and

- 9.10.4 not have incurred more than 250 miles since Delivery otherwise we will charge You an excess mileage charge of £1.00 per mile for each mile above the 250 mile limit.

If You exercise Your legal right to cancel, You must promptly return the vehicle’s V5 log book to us and we will issue the refund as soon as possible once we receive the V5 log book but in any event within 14 days of us receiving the V5 log book.

9.11 We will issue Your refund using the payment method which You used to pay for the vehicle save that any refunds for Part Exchange vehicles will be undertaken via bank transfer. In the event that Your payment is refunded but we subsequently discover a defect sustained during Your period of ownership we reserve the right to debit a compensatory amount from Your credit or debit card

Please note that this section 9 is not intended to be a full description of all Your legal rights. Full details of Your rights can be obtained, in the UK, from Your local Citizens’ Advice Bureau or Your Local Authority’s Trading Standards Office.

10 PART EXCHANGE

10.1 If You wish to provide us with a vehicle in full or partial consideration for the value of Your You must be the registered owner of the vehicle.

10.2 You must provide us with any information regarding the Part Exchange vehicle which we may reasonably request.

10.3 If we agree to consider Your Part Exchange vehicle, we require that You make the Part Exchange vehicle available for our inspection on the Delivery or Collection of Your vehicle. We are not obliged to provide a part exchange option when selling the vehicle to You and our decision to examine and value a Part Exchange vehicle, including the valuation we give, is solely at our discretion.

10.4 For the avoidance of doubt we are entitled to amend any valuation for, or reject, a Part Exchange vehicle for any reason, including but not limited to circumstances where a Part Exchange vehicle:

- 10.4.1 has changed condition since we provided the Part Exchange vehicle valuation or the condition of the Part Exchange vehicle does not match the description given by You; or

- 10.4.2 has a discrepancy in the recorded mileage or the legal registration or chassis number; or

- 10.4.3 has been in a major accident or is categorised as insurance category C or D, or has been subject to a total loss claim; or

- 10.4.4 any other issue is identified by an HPI check or equivalent car history check on the Part Exchange vehicle; or

- 10.4.5 is not Your property to dispose of or You do not have the right to sell it; or

- 10.4.6 is missing or has an incomplete V5 registration document or such documentation is not in Your name; or

- 10.4.7 still has a finance marker on it at the point of pickup; or

- 10.4.8 is an imported vehicle (e.g. left-hand drive) or was not first registered in the UK; or

- 10.4.9 has been used for taxi, private hire, chauffeur or rental purposes, driving tuition or as a police vehicle or used by a local authority; or

- 10.4.10 does not have a valid MOT or is due for a service in the next 100 miles; or

- 10.4.11 has any mechanical or electrical fault (including or not limited to problems with steering, transmission, clutch, gearbox, suspension or breaks).

10.5 When handing over a Part Exchange vehicle to us You must provide:

- 10.5.1 all sets of keys to the Part Exchange vehicle;

- 10.5.2 the V5 registration documentation and, where available, any associated documentation (such as service books, service history, MOT certificates etc) for the Part Exchange vehicle without which we will not accept the Part Exchange vehicle; and

- 10.5.3 any extras that we will need such as the locking wheel nut for the alloy wheels and any security codes associated with the Part Exchange vehicle.

10.6 You permit Advance Motors to transfer from You to Advance Motors the “registered keeper” title in the V5 documentation for the Part Exchange vehicle.

10.7 Advance Motors does not store any Part Exchange vehicles. If You exercise Your rights Your right of cancellation or if You exercise Your withdrawal or cancellation rights Advance Motors may not able to return the Part Exchange vehicle and may instead refund to You the monetary value of the Part Exchange vehicle.

11 OUR LIABILITY

11.1 Nothing in these Terms will restrict our liability for death or personal injury resulting from our negligence, fraud or fraudulent misrepresentation or any other liability that cannot be restricted by law, nor will anything in these Terms restrict Your statutory rights. For further information about Your statutory rights, contact Your local authority Trading Standards Department or Citizens Advice Bureau.

11.2 We exclude all implied representations, warranties, conditions and terms (whether implied by statute, common law or otherwise) to the fullest extent permitted by law.

11.3 We will not have any liability to You however arising (whether in contract, tort (including but not limited to negligence), for misrepresentation or for breach of any duty (including strict liability) or otherwise) for: (a) any loss of profits or revenue; (b) loss of business; (c) loss of goodwill; (d) loss of or damage to data; or (e) any special, indirect or consequential loss.

11.4 Other than as set out in section 14.1 above, our maximum aggregate liability to You under or in connection with Your Order, these Terms and the Contract however arising (whether in contract, tort (including but not limited to negligence), misrepresentation or for breach of any duty (including strict liability) or otherwise) will be limited to an amount equal to the retail price of the vehicle and any additional products purchased as part of Your Order.

11.5 You will reimburse us for all costs, expenses, liabilities and losses that we incur as a result of: (i) Your use of the Site for any fraudulent or unlawful purposes; and (ii) any third-party claims arising out of or in connection with Your dealings with Advance Motors.

12 PERSONAL DATA

For details regarding how we collect, use, share and otherwise process personal information, see our Privacy Policy - https://advance-motors.co.uk/Home/PrivacyPolicy

13 COMPLAINTS

13.1 If You have a complaint about Advance Motors, You can contact us as follows:

- 13.1.1 by writing us a letter: 87-89 Farnham Road, Slough SL14UN; or

- 13.1.2 by calling us on 01753 744844; or

- 13.1.3 by emailing us on info@advancevauxhall.co.uk, and we will aim to get back to You within 48 hours.

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